State Farm® Insurance Agent Sandy Monterroza

"I would give 10 starrs if I could!!! Sandy & Penny are AMAZING, they always exceed my expectations on what Customer Service should be like, they BOTH contiously go above & beyond for us as customers, they're honest, dependable, trustworthy, professional and honestly everyone in the office is WONDERFUL, and they ALL make you feel like family when calling into the office. If you leave a voicemail or text the office, they ALWAYS respond in a timely manner, and are willing to work with you, to get you the best nsurance, at the best prices!!! I HIGHLY RECOMMEND this State Farm office, and highly recommend Sandy Montorosa & Penny for all your insurance needs!! AAAAAAAA+++++"

"Penni is amazing. She has been very helpful and helping with a recent claim filled out. She’s easy to talk to anytime. I have a question. She figures it out and lets me know as soon as possible She’s great"

"I would think twice before using this agency. It was the worst service ever and we lost a good chunk of money due to their unprofessionalism. We had three vehicles and a home insured through them when it came down to needing it and we had to file a claim. It was nothing short of a s*** show. We lost $700 and after dealing with this one claim and them we picked up our marbles and we got out of there."

"Started out really good. I realized the more I was “helped” the more I was being told what I wanted to hear. Not really told accurate information when it came to my coverages or deductibles. At times being told false information which created a lot of frustrations. Looking into moving offices."

"I've been with State Farm since day one and it's always been a great experience with everyone at this office. Sandy and all the staff have always been so wonderful! Thank you guys!"

"Only had a phone call with Sandy. She was friendly, knowledgeable, and very efficient. Would highly recommend."

"I really enjoy Sandy Monterroza personality she speaks Spanish, Sandy went through everything so I can get the best discounts also she explained everything detail to detail and the price was perfect for my budget I hands down will recommend her to my family and friends"

"Siempre sandy y su equipo se toman el tiempo de Alludar Asus clientes este día no fue la Esepcion por más de 10 años noe tenido ningun problema siempre contesta todas las preguntas recomiendo tomar el tiempo de Aser todo tipo de pregunta para que les allude lo mejor ella y todo su equipo son muy profesionales"

"Sandy is the best agent ive had from any insurance company she talks to you like your a friend or family member and makes things easy to understand she walks you through everything and gets the best price would recommend her to everyone."

"Sandy buen serbisio al cliente muchas 5 estreyas:) :)"

"Really recommend this insurance"

"Sandy and Blanca are AMAZING. They take care of all of our business needs, and make it super easy for us to be insured for events with our food trucks, or even quotes for coverage without being pushy. 11 out of 10 reccommend all day every day!!!!"

"I wanna say Penny worked really good. She got me insurance even though it wasn’t her fault as expensive just the way this system I guess is set up and designed to make some people pay more is kind of corrupt, but I want to say then you did good and State Farm thank you sorry that your algorithms are in your risk management and teams aren’t always up-to-date on the right proper things. Hope to work with you guys more in the future thank you very much."

"You’re doing good. No complaints!
My kids won’t have to worry when I’m gone. It’s all been taking care of.
Nancy Jarmain"

"Would highly recommend, staff is amazingly helpful and very friendly!!!"

"Decided to leave State Farm, hidden fees that I did not know I was paying. Call several times to cancel the insurance and still kept getting charge. Insurance kept increases for no reason so I switch to GEICO. Best decision I ever made !"

"So happy I called! My quotes were reasonable and it was a quick and painless process to switch! Friendly and informative too. Thanks again!"

"We will be leaving this branch. Requests do not get submitted, calls do not get returned, updates do not get filed."

"Very good service, and good atencion."

"I've had my business and personal insurance for here for years. Sandy and Jeff really know their stuff."

"Horrible office to deal with. I called to file a claim and the agent told me I had to do it on the app. Thats what started the whole issue with my car taking over 3 months to be repaired. I called the office and left messages for Sandy to call me to talk about whats happening with my claim and sent her emails as well. This went on for 3 months. She finally called me back when I left a message I wanted my policy transferred. sandy claimed she was sick, I asked for 3 months as I left messages and sent emails. She had no answer, so I transferred to another agent. Had the person that answered the call and took my information like they used to, I wouldnt of had issues with State Farm sending me checks to cash then decide it was the wrong check and cancel it which caused issues with my checking account. I was on the phone for an hour with State Farm and the Supervisor clarified this whole issue started by filing a claim on the app. Who ever answers the phone over there needs to stop being lazy and help the customer!"

"Premium increases w/ no change in policy or
drving record / driving " behavior ". .
My experience has been ;
Staff seems inexperienced or not engaged in the process of good customer service ."

"Horrible service. One continuous mistake after another. Mia the receptionist is extremely rude and not willing to help at all. If you're with this office, get out. If you're shopping look elsewhere. I just contacted an attorney to clean up their mess. Save ourself the trouble"

"Muy atentos !"

"Muy amables y agradable servicio 👍👍"